Live Remote Assistance
 |
|
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. |
|
How It Works:
|
|
|
Step 1: |
|
Simply type your question or the nature of your problem in the box below. Then click the button to proceed. |
| |
| Step 2: |
|
You are prompted to download a small secure plug-in which will connect you to a member of our support team. |
| |
| Step 3: |
|
Your support representative will chat with you online to obtain the details of the problem. |
| |
| Step 4: |
|
With your permission, your support representative can view your screen and share control of your mouse and keyboard. |
| |
| Step 5: |
|
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time. |
|
|
|
|
|
|
|
